Deposits, refunds and credit balances: who owes whom and when

What to answer first, ranked from the data

Score is sqrt(volume) x a difficulty allowance x an intent weight for pricing and outage wording. It is a ranking rule, not a promise - but it is why this page leads with what it leads with.

What people actually search here

This topic is 54 real phrasings carrying 1,670 tracked searches a month. The three that open it: du mobile application / how to get credit in etisalat / etisalat credit balance. They are grouped here instead of listed twice - the individual rows are in the coverage map below.

Intent mix inside this cluster: PROBLEM (38), HOW-TO/SUPPORT (7), CATEGORY (3). People move from diagnosis wording to pricing wording in the same week, which is why the answer and the cost table sit on one page.

5 of these phrasings sit at KD 25 or below - "du mobile application" among them - which is why this page is written as an answer rather than a list of links

Cancelling du home internet or a mobile line

Steps

1. Request the cancellation form (or use the app path) and get the reference number for the request.

source: verified resources · full guide

This section is filtered to the phrasings inside "Deposits, refunds and credit balances: who owes whom and w" - which is why it reads shorter than the full guide on du mobile application. Follow the link when you need the whole procedure, not just the part that applies here.

Bill higher than expected: the four usual causes

Steps

1. Open the bill PDF and read the "other charges"/"value added services" block, not just the total.
2. Compare the billing period start/end dates; a first or a change month can be 40+ days.
3. Raise the dispute in writing (app or email) so there is a reference, and keep the meter reading/receipt if it is a device plan.

source: verified resources · full guide

This section is filtered to the phrasings inside "Deposits, refunds and credit balances: who owes whom and w" - which is why it reads shorter than the full guide on du mobile application. Follow the link when you need the whole procedure, not just the part that applies here.

Plans and what they cost over the term

Ordered by how well each tier answers the wording here - "du mobile application" first among 12 published tiers. A tier that cannot be delivered to your unit is not cheaper for being a lower number. The rotation is deliberate: the tier that matches the phrasing you searched is the one worth quoting, so the table is sorted by that fit and then by price rather than by catalogue order.

Arithmetic on the published tier price only. It excludes installation, device instalments and any credit specific to your account - which is exactly what the free check settles.

Reading the phrasings themselves

For “du mobile application” (720 searches a month, KD 46): it is a specific enough phrase that a generic paragraph is the wrong answer; the useful reply names what depends on the account and what does not.

For “how to get credit in etisalat” (590 searches a month, KD 15): it is a procedure question, so the value is in the order of the steps rather than their existence - doing the right one first is what saves the callback; it is a fault report, so the timestamp and the indicator state matter more than any setting you might change first.

For “etisalat credit balance” (110 searches a month, KD 18): it is a fault report, so the timestamp and the indicator state matter more than any setting you might change first.

For “du credit balance” (90 searches a month, KD 22): it is a fault report, so the timestamp and the indicator state matter more than any setting you might change first.

For “how to credit balance in etisalat” (40 searches a month, KD 14): it is a procedure question, so the value is in the order of the steps rather than their existence - doing the right one first is what saves the callback; it is a fault report, so the timestamp and the indicator state matter more than any setting you might change first.

For “du deposit” (30 searches a month, KD 27): it is a specific enough phrase that a generic paragraph is the wrong answer; the useful reply names what depends on the account and what does not.

For “how to get mobile plan in etisalat” (30 searches a month, KD 18): it is a procedure question, so the value is in the order of the steps rather than their existence - doing the right one first is what saves the callback.

What the wording of these searches tells you

• Pricing is the question being asked, so the useful move is to ask for the total for the contract term and the month-after-promo figure in the same message that asks for the tier.
• Treat every charge as explainable on demand: ask which line is VAT inclusive and which is not, and compare against the first invoice rather than against memory of the offer.
• The number that matters here is account-specific; get the exact figure in writing before any cancellation or migration is agreed, because after the fact there is nothing to compare to.
• For business phrasings the contract terms are the product: availability figure, fix clock, credit schedule. A price without them is a consumer line with a company invoice.
• Prepaid questions split into balance and validity, which are two different clocks; check both, and set the reminder for the one that expires the line, not the wallet.

Coverage map: every phrasing this page answers

Every row is a real query inside Deposits, refunds and credit balances: who owes whom and w with its measured volume and difficulty. A guide that cannot answer all of them is not a guide for the topic, which is why the list is printed.

Checklist before you act

• Download the invoice from the first month of the offer
• Compare total payable now against the number you were quoted
• List every line you cannot explain, in one message
• Ask which charges are VAT inclusive
• Set a reminder for the promo end date minus 60 days
• Name the exact phrase you searched - "du mobile application" - in your first message, because it selects the queue your case belongs to.

Mistakes that cost people money

• Assuming published prices and final invoices use the same VAT treatment
• Deleting the invoice that proves the original offer
• Waiting three billing cycles before disputing one line
• Accepting a plan change as compensation for a billing error
• And the structural one for du mobile application: writing advice for 54 phrasings under a billing & disputes heading and leaving the account-specific number unverified.

How to read the numbers on this page

54 phrasings and 1,670 searches a month is not one question but a family of them, opening on cancel, du, e, etisalat, how. That mix is why a price table alone fails here: each phrasing asks about a different stage of the same decision.

Average difficulty across the tracked phrasings is 23, with 5 of them at KD 25 or below. Low difficulty at this volume usually means the ranking pages are thin listings, so a page that walks through the check order competes on usefulness rather than on tricks.

Read the cost table as arithmetic, not as an offer: it multiplies the published tier price by the contract length and shows what a VAT-inclusive quote would add. Installation, device instalments and account credits are not in it, because only your address and account can settle those.

If you need to escalate

1. Only then move to the formal complaint route with the whole thread attached. Keep the invoice, the log and every reference number together.
2. Take the evidence, not the adjective: one measurement taken at the hour the fault happens, with the indicator state photographed and the date on it.
3. Ask for a fault record and a written reference, and ask what the committed resolution time is for that record. Do not accept a callback promise as an outcome.
4. If the committed time passes, ask for a supervisor and for the operator response in writing, naming the missed commitment and requesting the credit schedule.

The same ladder applies to every billing & disputes case on this site, because the order is what changes the outcome - not the words you happen to use.