Contact
WhatsApp is the only channel we promise a human reply on. Send the symptom, your emirate and a photo of the router lights.
What to include
- What is broken or what you want, in one line, and since when.
- Building and unit number, not just the area.
- A photo of the router lights, and your last bill if money is involved.
- Whether you are inside a contract term, and your account number if you have it.
Response times
Usually minutes during UAE working hours. If we cannot answer, we say so instead of guessing - and we never ask for a password, an OTP or a full identity photo.