UAE telecom questions, answered

a Full guide: Switching a business line from Etisalat to du with the same landline number - what 3 months free really saves

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

Fibre needs an engineer and an OLT port at your building; 5G home wireless needs neither. Knowing which you are getting sets the expectation - a wireless plan is usable the evening it arrives, fibre is a scheduled visit. Full guide: Getting a new du line installed

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

Once the plan quota is gone, behaviour differs by line type: throttled speed, blocked data, or out-of-bundle charges. Knowing which your plan does is the difference between a slow evening and a surprise bill. Full guide: Data exhausted: what happens next and how to stop the shock

Once the plan quota is gone, behaviour differs by line type: throttled speed, blocked data, or out-of-bundle charges. Knowing which your plan does is the difference between a slow evening and a surprise bill. Full guide: Data exhausted: what happens next and how to stop the shock

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on e Full guide: du or Etisalat (e&): how to decide for your address

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on e Full guide: du or Etisalat (e&): how to decide for your address

For cancellations, billing disputes, name and email changes, VAT registration or plan moves, du works from a written request from the registered account holder. Standard format: current date top right, subject line with the accoun Full guide: How to write a NOC or request letter to du - cancellation, dispute, name or email change

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on e Full guide: du or Etisalat (e&): how to decide for your address

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on e Full guide: du or Etisalat (e&): how to decide for your address

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data

An eSIM removes the plastic, which matters for a visitor landing at DXB or a second line for work. The line provisions from an QR or the app, and it keeps your number if you convert a physical SIM. Full guide: eSIM on du: setup in five minutes

For cancellations, billing disputes, name and email changes, VAT registration or plan moves, du works from a written request from the registered account holder. Standard format: current date top right, subject line with the accoun Full guide: How to write a NOC or request letter to du - cancellation, dispute, name or email change

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on e Full guide: du or Etisalat (e&): how to decide for your address

You do not need the du app for this, though the app is the safest route if you are not comfortable in the router admin page. Change the WPA2/WPA3 key, keep the admin password different from the Wi-Fi password, and remember every d Full guide: Change the du Wi-Fi password and network name

Cancellation is a form plus a settlement, and the money question is the early termination fee: with 24 months left, the monthly charge for each remaining month can apply, and rented equipment must be returned. Doing it in one visi Full guide: Cancelling du home internet or a mobile line

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on e Full guide: du or Etisalat (e&): how to decide for your address

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on e Full guide: du or Etisalat (e&): how to decide for your address

Both run excellent urban networks, so the honest answer is address-level, not brand-level: whichever has the better riser, cell and bundle price at your building wins. Etisalat tends to win on rural reach and bundle depth, du on e Full guide: du or Etisalat (e&): how to decide for your address

Balance and data are two different numbers, and running out of one does not stop the other - which is why "my internet stopped but I have credit" is so common. The USSD menu, the app, and an SMS all report the same counters. Full guide: Checking du prepaid balance and data