router guide · verified against published resources
Getting a faulty du router replaced
Rented du equipment is du property, so a genuinely faulty unit is their problem - but you need the fault logged against the line, not a vague complaint, before a swap gets approved.
Free WhatsApp checksnapshot of 2026-09-12 20:27 UTC1 real search variants covered
Written from verified help content checked 2026-09-12 20:27 UTC · no signup, no paywall
Do this, in order
- Log the fault with times, the light pattern, and a wired speed test result.
- Ask for a technician diagnosis rather than a phone reboot, if drops continue - they can flag the CPE.
- If the unit is old (Wi-Fi 4/5) and your tier supports more, ask about an upgrade path with the new standard.
- Keep the power adapter and cables; a swap without them stalls.
- For bought routers, the warranty path is the retailer, not du - different paperwork.
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