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Du bill payment
A du bill jumps for four reasons almost always: a promo period ended, an add-on or third-party subscription was activated, the proration month covered more than 30 days, or a device instalment finished its promo. All four are visible in the bill breakdown, and three of four are refundable if you act quickly.
Free WhatsApp checkdemand 12,100/mo · KD 23
Steps
- Open the bill PDF and read the "other charges"/"value added services" block, not just the total.
- Check whether the discounted period ended (promo lines show an expiry date).
- Look for third-party content/VAS lines - these are removable and often refundable for the first cycle.
- Compare the billing period start/end dates; a first or a change month can be 40+ days.
- Raise the dispute in writing (app or email) so there is a reference, and keep the meter reading/receipt if it is a device plan.
Plans that apply
| Plan | From | Speed | Contract | Included | |
|---|---|---|---|---|---|
| du Home Starter (Fibre) | AED 389 /mo | 250-500 Mbps | 24 months | Unlimited fibre | Get my price |
| du Power Plans (postpaid) | AED 125 /mo | 5G data incl. | 12 months | Data + flexi minutes + Wi-Fi UAE | Get my price |