Coverage, outzones and "no signal at home": what a map does and does not prove
Why a coloured coverage area and a usable connection are different claims, how extended-area offers work, and what to do in a basement or an outskirt.
Coverage maps describe the plan, not your room. A coloured polygon means service is expected somewhere in that area; it does not mean usable signal behind three concrete walls, in a basement, on the far side of a hill, or in a building whose glazing is the problem. Outskirt addresses can also fall into an extended or outzone classification, where service exists under a different offer than the standard one.
Plan data checked against verified resources on 2026-09-12 20:27 UTC · verified search data for demand figures.
Real searches this guide answers
| Query | Searches/month | Difficulty |
|---|---|---|
| du coverage map | 110 | 18 |
From verified search-demand data. These are the phrasings this page is written to answer, not a tag cloud.
Coverage, outzones and "no signal at home" - what decides it
The practical move is to ask for the classification of your address at unit level, in writing, and which offer applies to that classification. Coverage complaints get solved when people stop arguing with a map and start asking for the address record.
Will this address get fibre or only 5G home wireless?
Steps
- Send the building name plus unit number - area-level answers are useless.
- If fibre is not passed, 5G home wireless is the fallback with no civil works.
- In out-of-service or fringe zones, offer sets differ; some promotions only apply inside the published offer-area list.
- New builds: ask the developer/NOC whether the riser is commissioned before you book a slot.
- We run this check free on WhatsApp - typically a couple of minutes.
q
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This section is written to answer: coverage; availability; address; out-zone; fibre at my building.
Source: verified resources · full guide
Is du down right now?
Steps
- Check the du app status/support screen for a logged incident against your line.
- One neighbour plus one device failing = likely area issue; one device failing = local issue.
- Look for the same symptom in your building group chat or the public outage threads.
- Note the start time; credits are calculated from when the fault began, not when you called.
- Send us the area and the router lights and we will tell you whether it is already a known incident.
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This section is written to answer: outage; down; is du; status; not working today.
Source: verified resources · full guide
du internet slow: prove it before you change anything
Steps
- Test with a cable into the router, or stand next to it, at 20:00-23:00 - peak load is when promises break.
- Compare the number with the tier you pay for; 60-70% of a 500 Mbps fibre plan is normal over Wi-Fi, less than 20% is not.
- Check the device list - one phone updating or a laptop backing up can eat the whole pipe.
- Turn off "smart connect"/band steering if a gaming console or meeting laptop keeps landing on 2.4 GHz.
- If the wired test fails, run a speed test on the du app so the result lands in their system, then open the ticket with that reference.
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q
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This section is written to answer: slow; speed; buffer; ping; latency; peak.
Source: verified resources · full guide
How to run a speed test that du will accept
Steps
- Connect one device with an Ethernet cable directly to the router.
- Turn off VPN and any other heavy device on the network.
- Run the du app speed test (or a test that stores a result ID) three times: morning, 8pm, midnight.
- Screenshot the result IDs plus your account number before you open the ticket.
- If the wired figure is under half your tier at midnight, that is a line fault - request a technician visit with those IDs.
q
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This section is written to answer: speed test; mbps; measure.
Source: verified resources · full guide
What it actually costs over the contract
| Plan | Monthly | Months | Total over term | |
|---|---|---|---|---|
| du Home Wireless Plus | AED 159 | 12 | AED 1,908 | Verify total |
| du Home Wireless Entertainment | AED 206 | 12 | AED 2,472 | Verify total |
| du Home Wireless Gaming | price rendered per address - we verify it live for you | Get my price | ||
| du Home Starter (Fibre) | AED 389 | 24 | AED 9,336 | Verify total |
| du Home Advanced (Fibre) | price rendered per address - we verify it live for you | Get my price | ||
| du Home Ultimate (Fibre) | price rendered per address - we verify it live for you | Get my price | ||
| du TV / TV packages | price rendered per address - we verify it live for you | Get my price | ||
| du Power Plans (postpaid) | AED 125 | 12 | AED 1,500 | Verify total |
| du prepaid (135 / Easy) | price rendered per address - we verify it live for you | Get my price | ||
Figures are arithmetic on the published tier price; they exclude installation, device instalments and any promo credit specific to your account. Confirm the number for your address before you sign.
Checklist before you contact support
- Get the address classification in writing at unit level
- Ask which offer applies if classified outside the standard area
- Measure outdoor signal at window height before buying hardware
- Check the maintenance view for your area at fault times
- Confirm approved indoor coverage options first
- Record which band and cell you attach to in the weak room
If you need to escalate
- Only then move to the formal complaint route with the whole thread attached. Regulators ask what the operator said, so the operator answer is your document.
- Take the evidence, not the adjective: one wired test at the time the fault happens, with the date and the figure, plus the indicator state. That is what changes the queue you are put in.
- Ask for a fault record and a reference number in writing, and ask what the committed resolution time is - then do not close the ticket when someone calls to say it is done.
- If the committed time passes, ask for a supervisor and for the written response, naming the missed commitment and requesting the credit schedule.
The same ladder is used for every coverage case on this site, because the order is what changes the outcome - not the words you happen to use.
What to send us on WhatsApp
For "Coverage, outzones and "no signal at home": what a map does" specifically, lead with the symptom and the address - the rest is context a reader of this guide already has.
- Your account number and whether you are inside a contract term
- A photo of the router lights, and your last bill if money is the question
- What is broken or what you want, in one line
- Your emirate and building/unit (not just the area name)
- Whether you are on fibre or a wireless unit, and the router model if you know it
Frequently asked questions
How do I check whether my villa is in an extended area?
Why does my neighbour have signal and I do not?
Will a booster fix it?
Is 5G available everywhere?
Adjacent cases worth ruling out
A surprising share of tickets are filed under the wrong symptom. Skim these before you commit to a diagnosis - each links to the full checklist.
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Keep reading
How this page was built
Plan names, prices and offer wording are read from verified resources, checked on 2026-09-12 20:27 UTC. Procedures follow the du Help Center articles named under each section. Demand figures - the search volumes in the tables - come from a licensed UAE search-demand dataset, which is where the "real searches" phrasings are taken from. Where a number depends on your address, your wall box or your contract start, the page says a quote is needed instead of estimating it. Nothing on this page is scraped from an aggregator or copied from another comparison site. Applied to Coverage, outzones and "no signal at home": what a map does.
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.